Servest has conducted its first annual Facilities Management (FM) survey to assess the market, with the purpose of understanding the services sector needs of their clients and the South African market as whole. The survey was conducted in association with specialist research firm, Knowledge Executive.
The survey provides in-depth analyses of the Facilities Management sector in South Africa and forecasts outsourcing growth, investment priorities, service provider criteria and client satisfaction levels.
The 2018-2019 Facilities Management Market Analysis Survey: South Africa, confirms that the facilities management sector in South Africa has hundreds (if not thousands) of multi-player service providers and contractors with diverse skills sets, expertise and resources, offering integrated, bundled and singular FM services.
The overall FM market share attempts to validate the market size of the sector, while providing an indication of market share across 17 key service lines. The results reflect the multi-faceted scale and scope of the industry, with service providers that may be dominant in some service lines, giving way to ascendant contractors in other service areas.
The report shows that the year ahead will witness definitive growth in FM outsourcing, with many respondents to the survey indicating that they would outsource service lines, mainly in Hygiene services (44%), Cleaning (38%), Catering (28%) and Integrated Facilities Management (26%).
Forecast growth in Integrated Facilities Management shows great promise, with a predicted increase of 36.89% in the next 12 months.
Data for the survey was obtained via quantitative interviews with 213 FM end-users and clients representing 12 vertical industries over an eight-week period between May and June 2018. For the full report, please click on the link: https://www.servest.co.za/news-and-media/research/
The intent behind conducting this research goes further than understanding the dynamics of the FM market in South Africa. Steve Wallbanks, CEO of Servest SA, explains “We need to do our part in developing and further progressing this industry, and by sharing the knowledge gained in this process, we believe we are making a meaningful contribution towards this.”