An opinion article by Abubakr Hattas, Group Business Improvement Specialist. In yesteryear, a man’s (person’s) word was sacred and could be relied on, as it was based upon the honour of the parties for its fulfilment, rather than being in any way enforceable. The act of shaking hands and what is called, a ‘gentleman’s agreement’, was a way […]
To innovate is to regenerate and integrate, not eliminate – by Kabeer Ismail, Sales Director.
In his foreword in the ISS 2020 Vision Report on the Future of Service Management, Roy Osarogiagbon, Services Professional states “that people need services and they need the human connection that comes with it.