This year is Servest’s 24th anniversary and Billy Wiggill’s 20th year at Servest, the last three he has been serving as the National Sales Director for Cleaning. Billy joined the Servest Group in 2001 and after various operational roles, moved to sales 11 years ago.
The Covid-19 pandemic has brought major challenges for everyone, including Servest’s Cleaning Sales Division. Compliance with the Covid-19 regulations has become an essential part of the services rendered to clients, which has impacted on resource allocation and costs, and Wiggill has taken the time to share more about his work at Servest.
“Being a Servestian requires humility, dedication and commitment,” says Wiggill.
“Whatever you do must be done with passion and drive. Through passion and commitment, we provide employment opportunities to uplift individuals and families, providing the means for our people to be self-sufficient.”
As the National Sales Director for Cleaning at Servest, Wiggill heads up a dynamic and dedicated team of sales professionals responsible for the growth of the Servest Cleaning Division as well as the Group as a whole.
“We identify opportunities, market trends, buying sentiments, innovations and conduct sector analysis to deliver the best to our clients, and that’s what makes our work here at Servest worthwhile,” he says.
At the forefront of building partnerships
“Not every day is the same at Servest, and I have been fortunate to lead various projects across sectors, one such project being leading the partnership with Clicks across its 640 stores across the country,” Wiggill shares.
Wiggill, working together with his team, has been integrally involved in growing Servest’s footprint in the retail sector and establishing innovative solutions to tackle the Covid-19 pandemic across different industry sectors.
“Our approach with any relationship is to establish partnerships with our clients and work together as partners; with Servest supporting in providing core integrated facilities solutions to enable clients to focus on their core offerings to improve their triple bottom line,” shares Wiggill.
The success of the Servest approach is largely due to Servest serving clients as strategic partners, and not working as a service provider.
“We listen to what our clients want and provide solutions in line with both their operational and financial expectations,” Wiggill says.
He shares that the company’s approach to relationship building filters through from client relationship building to building relationships internally with Colleagues, and hence his long-standing relationship with and commitment to the Company.
“It’s the company’s people centred approach that makes Servest such a great partner. I say this not because I am a Servestian, but because this is also testament to what our clients experience and say,” according to Wiggill.
Navigating through challenging times
“The Covid-19 pandemic has accelerated the growth and implementation of technology and communications platforms that enable Servest to stay in close contact with clients,” notes Wiggill.
The retail portfolio in general was not as severely impacted by Covid-19 as other sectors were, but there were challenges around the curfews imposed during lockdown levels 3, 4 and 5.
“We had to be agile in our response to the Covid-19 pandemic and had to restructure our resources to ensure compliance with the regulations to ensure seamless cleaning services for our clients. We assessed the risks associated with the cleaning industry around Covid-19 and looked at solutions to ensure that we minimised disruptions to our operations with clients in the cleaning services and across all our facilities management offerings,” Wiggill explains.
Servest has been able to put in place measures to compile the Covid-19 protocols for the different industry sectors. We have designed a Covid-19 compliant intervention cleaning process to be conducted when there was a positive Covid-19 case at a site. Specialised teams have been trained for specialised cleaning specifically, in efforts to ensure that we minimise exposure to Covid-19 by following protocols and procedures, against industry benchmarks.
“I believe Servest continues to provide cost effective services to clients by managing the costs of labour, chemicals and equipment. We have continued to minimise the cost of doing business by adjusting resourcing. We use the Servest Group’s leverage in procuring equipment, chemicals and consumables at preferential rates, and pass the savings on to the client,” Wiggill says.
The pride that Billy Wiggill brings to his work, and his deep-seated passion for providing cost-effective solutions to clients, are what make him such a valuable Servestian to the company, clients, and Colleagues.
As we celebrate 24 years in business, we celebrate Billy Wiggill’s 20 years of serving with pride.
