It has been a decade since Eunice Tshotlhang joined Servest – she has been with the company since 2011. She joined Servest as a washroom driver and served for six years in that position. In 2017, she was promoted to washroom quality controller, and in 2019 she was appointed Sales Executive.
Eunice is a proud Servestian and is known among her colleagues for her dedication and hard work. She describes her role in sales as both challenging and exciting.
“The sales exec role can be challenging and exciting at the same time. You have to be a go-getter, and you have to be customer-orientated, vibrant and bubbly, and able to work independently.
“I love the openness and transparency between my colleagues and myself. We have the same vision and goal, and that’s to work together as a team to deliver our clients’ needs and make Servest a success.”
A typical day for a sales exec
Eunice’s day is varied and busy. Part of her responsibilities is to canvass and close new business in her area.
“I set up and attend meetings, conduct site surveys, make presentations and do admin work, which includes responding to internal and external emails and updating our CRM system.”
There are weekly one-on-one meetings with her manager, as well as sales team meetings once a week.
Eunice also presents quotes to clients. “That’s where the power of persuasion becomes essential,” she shares. “You have to convince the potential client that Servest should be their new partner to deliver to their needs.”
Working from home during Covid-19
Eunice shares that a lot has changed in the working environment since the Covid-19 pandemic hit the country last year, and says she has drawn several lessons from the experience.
“Working from home has presented difficulties; the issue of maintaining healthy relationships while working remotely has itself been a challenge. I have also found it difficult to source new clients from home because I am used to going out and canvassing, and at the same time using those opportunities to engage face-to-face with clients. That is not happening at the moment.”
She says that living the company values of being passionate, original, active, and reputable has kept her more connected with both colleagues and clients.
“Technological systems were introduced to keep us connected as a team, and support in efforts to stay connected with clients and colleagues. Microsoft Teams and Telviva are examples of ways in which we have been able to adhere to the Covid regulations and not put our health at risk, while making all efforts to generate new business.”
We have changed for the better
Eunice believes that the challenges that Servest has undergone during the pandemic have led to progression. “I know for a fact that we have changed for the better, I think we are growing and evolving.”
When she is not closing deals, Eunice enjoys reading novels, listening to music and the occasional time off on vacation.
As we celebrate 24 years in business, we acknowledge the role that people like Eunice Tshotlhang play in our success, serving with passion, pride and resilience to keep going under difficult circumstances.
